1. Home
  2. Zwave
  3. ZWave Kwikset
  4. Zwave Kwikset
 

How to Re-key the Cylinder to a New Key

    Step 1: Place Cylinder Into Learn Mode

    Given: Operational Key (original key that operates the cylinder).

    1. Scroll to “Z-Wave Set Up” and press “OK”.
    2. Scroll to “Add Z-Wave Device” and press “OK”.
    3. Remove the cover on the keypad and insert the battery pack into the keypad, hold the keypad within 12 inches of the panel, press the top left white button.
    4. Hold the keypad within 12 inches of the Simon-XT panel for at least 60 seconds.
    5. The lock should now be learned into the Simon-XT panel.
    Step 2: Learn a New Key

    Given: New Key (desired key you want to operate the lock)

    Given: Cylinder in the learn mode (keyway is horizontal)

    1. Rotate the cylinder plug slowly in the counterclockwise direction by at least 90° back to home (make sure not to pull or push the key when rotating the plug).
    2. Rotate the plug cylinder 90° again in the clockwise direction (learn position: keyway is horizontal).
    3. Try pulling out key (the key should not pull out)
    4. Key should not pull out – If key pulls out repeat steps 1: 3 through 7 and steps 2: 1 through 6.
    5. If key does not pull out, proceed to step 2:6.
    6. Turn the cylinder plug into the home position, (keyway is vertical) and remove key.
    7. The cylinder has learned the new key.

Cylinder is in the Learn Mode Position (Keyway is Horizontal)

    Procedure:

    Given: KW1 Key

    Given: Cylinder in the learn mode position
    (keyway should be horizontal)

    1. With the cylinder plug keyway horizontal, insert the learning tool (28577) into the plug’s learning slot (Make sure keyway is at the horizontal position).
    2. Push the learning tool into the learning slot until the carrier is latched into the learn position (will hear click, feel slight tension while pushing).
    3. Remove the learning tool.
    4. Insert the key into the key slot.
    5. Push the key all the way into the key slot (important: key must be fully inserted).
    6. Rotate the cylinder plug slowly in the clockwise or counterclockwise direction by at least 90° (keyway is vertical) Make sure not to pull or push the key when rotating the plug.
    7. Rotate the plug cylinder 90° again in the clockwise or counterclockwise direction (learn position: keyway is horizontal).
    8. Try pulling out key (key should not pull out)
      • If key pulls out, do not rotate blug, repeat steps 1-8.
      • If key does not pull out, proceed to sptep 9.
    9. If neither key works now a “Reset Cradle” will be needed refer to number 5.
    10. Turn the cylinder plug into the home position, (keyway is vertical) and remove key.

Cylinder Turns Only in One Direction

    Procedure:

    1. Insert the key into the key slot (all the way in).
    2. Rotate the cylinder plug 90° from home position in the direction it turns (keyway should be horizontal).
    3. Insert the learning tool (28577) into the plug’s learning slot
    4. Push the learning tool into the learning slot until the carrier is latched into the learn position (will hear click, feel slight tension while pushing).
    5. Remove the learning tool
    6. Push the key to make sure it is fully inserted (do not remove key).
    7. Rotate the cylinder plug slowly in the clockwise or counterclockwise direction by at least 90° (Keyway is vertical) (Make sure not to pull or push the key when rotating the plug)
    8. Try pulling out key (key should not pull out)
      • If key pulls out, do not rotate plug, repeat steps 1- 8.
      • If key does not pull out, proceed to Step 9.
    9. Turn the cylinder plug into the home position, (keyway is vertical) and remove key.
    10. The cylinder has learned the new key
    11. If neither key works now a “Reset Cradle” will be needed refer to number 5. below

Cylinder is Operational in Both Directions, but Key Pulls out at Any Orientation

    Procedure:

    1. Partially insert the key into the key slot.
    2. Rotate the cylinder plug 90° in the clockwise or counterclockwise direction (learn position: keyway is horizontal).
    3. Insert the learning tool (28577) into the plug’s learning slot
    4. Push the learning tool into the learning slot until the carrier is latched into the learn position (will hear click, feel slight tension while pushing)
    5. Remove the learning tool
    6. Push the key to make sure it is fully inserted (do not remove key)
    7. Rotate the cylinder plug SLOWLY in the clockwise and counterclockwise direction by at least 90° (keyway is vertical – make sure not to pull or push the key when rotating the plug).
    8. Rotate the plug cylinder 90° again in the clockwise or counterclockwise direction (learn position: Keyway is horizontal)
    9. Try pulling out key (key should not pull out).
      • If key pulls out, do not rotate plug, repeat steps 3 thru 9
      • If key does not pull out, proceed to Step 10
    10. Turn the cylinder plug into the home position, (keyway is vertical) and remove key
    11. The cylinder has learned the new key

Cylinder Does Not Rotate (Use of Reset Cradle)

    Procedure:

    Step 1: Remove Cylinder from Product (See Cylinder Removal Instructions).

    Step 2: Place Cylinder Into Learn Mode.

    Given: Cylinder, Reset Cradle.

    1. The reset cradle must be in the home position before the cylinder is inserted into the reset cradle
    2. Align the key slot of the cylinder with the positional arrow on the reset cradle
    3. Insert the cylinder into the reset cradle
    4. Push the cylinder all the way into the reset cradle
    5. Turn the reset cradle into the direction of the rotational arrow until the positional arrow lines up with the tip of the rotational arrow
    6. Insert the learning tool (28577) into the plug’s learning slot
    7. Push the learning tool into the learning slot until the carrier is latched into the learn position (will hear click, feel slight tension while pushing).
    8. Remove the learning tool (do not rotate key or plug)
    9. Remove the cylinder from the cradle
    10. The cylinder is in the learn mode

    Step 3: Learn Key.

    Given:A KW1 key, Cylinder.

    1. Insert the key into the key slot
    2. Push the key all the way into the key slot
    3. Rotate the cylinder plug SLOWLY in the clockwise and counterclockwise directions by at least 90° (Keyway is vertical – make sure not to pull or push the key when rotating the plug).
    4. Rotate the plug cylinder 90° again in the clockwise or counterclockwise direction (learn position: Keyway is horizontal).
    5. Try pulling out key (key should not pull out)
      • If key pulls out, do not rotate plug.
      • Insert the learning tool (28577) into the plug’s learning slot
      • Remove the learning tool (do not rotate key or plug – cylinder is in learn mode)
      • Repeat Steps 1 thru 5 of this step.
      • If key does not pull out, proceed to Step 6.
      • Turn the cylinder plug into the home position, (keyway is vertical) and remove key.
      • The cylinder has learned the new key.

Key Can Not Be Pulled Out

    Procedure:

    1. With the key inserted, rotate the cylinder plug 90° in the clockwise or counterclockwise direction from home (learn position: keyway is horizontal)
    2. Insert the learning tool (28577) into the plug’s learning slot
    3. Push the learning tool into the learning slot until the carrier is latched into the learn position (will hear click, feel slight tension while pushing)
    4. Remove the learning tool
    5. Push the key all the way into the key slot
    6. Rotate the cylinder plug SLOWLY in the clockwise or counterclockwise direction by at least 90° (keyway is vertical = make sure not to pull or push the key when rotating the plug).
    7. Rotate the plug cylinder 90° again in the clockwise or counterclockwise direction (learn position: keyway is horizontal)
      • If key pulls out, do not rotate plug, repeat steps 2-8.
      • If key does not pull out, proceed to Step 9
    8. Turn the cylinder plug into the home position, (keyway is vertical) and remove key.
    9. The cylinder has learned the new key.

Cylinder Does Not Rotate (Key Inserted Partially and Cylinder Turned)

    Procedure:

    1. Insert the key into the key slot all the way in and slowly pull it out until the cylinder plug can be rotated
    2. Rotate the cylinder plug 90° in the clockwise or counterclockwise direction from home (learn position: Keyway is horizontal).
    3. Insert the learning tool (28577) into the plug’s learning slot
    4. Push the learning tool into the learning slot until the carrier is latched into the learn position (will hear click, feel slight tension while pushing)
    5. Remove the learning tool
    6. Push the key all the way into the key slot
    7. Rotate the cylinder plug slowly in the clockwise or counterclockwise direction by at least 90° (keyway is vertical – make sure not to pull or push the key when rotating the plug).
    8. Rotate the plug cylinder 90° again in the clockwise or counterclockwise direction (learn position: Keyway is horizontal).
    9. Try pulling out key (key should not pull out)
      • If key pulls out, do not rotate plug, repeat steps 3-9
      • If key does not pull out, proceed to Step 10
    10. Turn the cylinder plug into the home position, (keyway is vertical) and remove key
    11. The cylinder has learned the new key

Deadbolt Cylinder is Rough Turning Either Direction

    Procedure:

    1. Insert the key into the key slot (all the way in).
    2. Rotate the cylinder plug 90° in the clockwise or counterclockwise direction (learn position: Keyway is horizontal).
    3. Insert the learning tool (28577) into the plug’s learning slot.
    4. Push the learning tool into the learning slot until the carrier is latched into the learn position (will hear click).
    5. Remove the learning tool.
    6. Make sure key is fully inserted (do not remove key).
    7. Rotate the cylinder plug SLOWLY in the clockwise and counterclockwise directions by at least 90° (keyway is vertical – Make sure not to pull or push the key when rotating the plug).
    8. Rotate the plug cylinder 90° again in the clockwise or counterclockwise direction (learn position: keyway is horizontal)
    9. Try pulling out key (key should not pull out)
      • If key pulls out, do not rotate plug, repeat steps 3-9
      • If key does not pull out, proceed to Step 10
    10. Rotate the cylinder plug 90° clockwise and counterclockwise and see if the rough turning or binding has disappeared
      • Repeat if necessary, but if the rough turning or binding does not disappear, direct customer to return the product