Trouble signals

Name of Signal Type of Signal Comments
(ITI) Varies

These signals are zones this way because they are coming from an ITI panel. The information following the ITI is the important part.

(Example: ‘ITI: A/C loss’ would indicate a lack of power.)
(MOD) Varies

These signals are zones this way because they are coming from an ITI panel. The information following the ITI is the important part.

(Example: ‘ITI: A/C loss’ would indicate a lack of power.)
(AT) Varies These signals are zoned this way because thy are used in systems where an email is sent to all people on the call list during an alarm.
1 Round n/a Refer to your supervisor
2 Rounds n/a Refer to your supervisor
4 Rounds n/a Refer to your supervisor
5 Rounds n/a Refer to your supervisor
6 Rounds n/a Refer to your supervisor
7 Rounds n/a Refer to your supervisor
8 Rounds n/a Refer to your supervisor
24 HR Alarm (non-burg) n/a Refer to your supervisor

Section A

Name of Signal Type of Signal Comments
A/C Loss Trouble

Indicates that the alarm system without power. Does not necessarily mean that the premise is without power. Possible causes include a tripped breaker or the system has come unplugged

(Can originate from the panel or cell unit as indicated by the event log.)
A/C Power Fail Trouble

Indicates that the alarm system without power. Does not necessarily mean that the premise is without power. Possible causes include a tripped breaker or the system has come unplugged
A/C Power Loss Trouble

Indicates that the alarm system without power. Does not necessarily mean that the premise is without power. Possible causes include a tripped breaker or the system has come unplugged
A/C PWR Fail Restore Restore Indicates that the power to the panel has been restored.
AFA Heat (VRFY 1st) Fire Indicates that a heat detector has tripped a fire alarm. Dispatch the FD before calling the premise.
AFA Heat (Disp 1st) Fire Indicates that a heat detector has tripped a fire alarm. Dispatch the FD before calling the premise.
AFA Heat (Vrfy 1sts) Fire Indicates that a pull station has tripped a fire alarm. Call the premise before dispatching.
AFA Pulls (Disp 1sts) Fire Indicates that a pull station has tripped a fire alarm. Dispatch the FD before calling the premise.
AFA Smoke (Vrfy 1st) Fire Indicates that a smoke detector has tripped a fire alarm. Call the premise before dispatching.
AFA Smoke (Disp 1st) Fire Indicates that a smoke detector has tripped a fire alarm. Dispatch the FD before calling the premise.
AFA Smoke/Heat (Vrfy 1st) Fire Indicates that a combination heat and smoke has tripped a fire alarm. We need to dispatch the FD before calling the premise.
AFA Smoke/Heat (Disp 1st) Fire Indicates that a combination heat and smoke has tripped a fire alarm. We need to dispatch the FD before calling the premise.
Air Cond Fail Supervisory Indicates that the air conditioning unit on site has failed.
Ambush (Disp 1st) HUA Indicates a panic alarm.
Arm Close Indicates that the alarm has been armed.
Arm Close Indicates that the alarm has been armed.
Armed Close Indicates that the alarm has been armed.
Armed Close Indicates that the alarm has been armed.
ATTN: Follow-up Follow-Up Indicates that there is afollow-up on the account that needs to be addressed.
Auto Test Test Timer This is the test timer reporting in.
Aux Burg (Alarm) Burg This is a burglar alarm reporting from an auxiliary zone on certain types of westec systems.
Aux Burg (Alert) Burg This is a burglar alarm reporting from an auxiliary zone on certain types of westec systems..

Section B

Name of Signal Type of Signal Comments
Backup Comm Fail Trouble Indicates that the backup dialer for the alarm panel has tried to send a signal, but was unable to.
Backup Comm Line Rest Restore Indicates that the backup dialer is now communicating again.
Barrier Bar Burg This is a device that is used on small windows. It is a spring loaded bar with pressure pads at each end which trips an alarm.
Battery Test Fail Trouble Indicates that the system has attempted to test the backup battery and it failed to respons as expected.
Bell Circuit Trouble Trouble Indicates that there is a problem in the electrical equipment going to the fire bell.
Boiler Supv Supervisory Indicates a problem with the boiler at teh customer’s site.
Burg – Audible Burg Indicates an audible burglar alarm. Be sure to check the zone description and notes to find out which zone has been faulted
Burg – Entry/Exit Burg Indicates that a burglar alarm has been tripped from the zone that has been designated as the entry/exit zone. Be sure to check the zone description and notes to find out which zone has been faulted.
Burg Alarm Burg Indicates a burglar alarm. Be sure to check the zone description and notes to find out which zone has been faulted.
Burg Alarm-Interior Burg Indicates that a burglar alarm has been tripped from the zone an interior zone. Be sure to check the zone description and notes to find out which zone has been faulted.
Burg Spec 1 (Alert) Varies Indicates a trip from an auxiliary zone on certain types of Westec panels. Be sure to check the zone descriptions and all notes to find out which zone has been faulted and treat the zone accordingly.
Bypass Supervisory Indicates that the system user has temporarily disabled a zone.
Bypass or Shunt Supervisory Indicates that the system user has temporarily disabled a zone.

Section C

Name of Signal Type of Signal Comments
Cancel – (Abort) Restore Following an alarm this indicates that a valid user code was put into the keypad. Following a trouble or a burg zone on certain types of Westec panels this indicates that the zone has been restored.
Cancel by User Restore Following an alarm this indicates that a valid user code was put into the keypad. Following a trouble or a burg zone on certain types of Westec panels this indicates that the zone has been restored.
Carbon Monoxider Fire Indicates that detection of carbon monoxide. This strongly encourages investigation.
Close Close Indicates that the alarm has been armed.
Close – Schedule 1 Close Indicates that the alarm has been armed. If the contacts are setup correctly the history will display the name of the person arming the system.
Comm – Fail Trouble Indicates that the alarm system attempted to send a signal, but was unable to.
Comm Fail Restore Restore Indicates that the alarm system is now communicating again.
Contact Trouble Trouble Indicates that one of the alarm contacts is not functioning normally. Be sure to check the zone page and notes to know which zone is in trouble.
Cooler Temp Alert Supervisory Indicates that the monitored cooler on site is indicating a low temp (whic risks freezing) or a high temp (which risks spoilage).
Critical Event Critical Cond Indicates that a supervisory signal has been generated at the site. This particular type of supervisory signal must be reported to the customer even if it restores.
Crustomer Tests Button Supervisory Indicates that the customer has pressed a test button on their system and is expecting a call from us to assure them that we received the signal.

Section D

Name of Signal Type of Signal Comments
Day/Night Burg Burg Indicates a burglar alarm on a 24 hour zone. Be sure to check the zone description and notes to find out which zone has faulted.
Disarm Open Indicates that the alarm system has disarmed.
Disarm… By Open Indicates that the alarm system has disarmed. If the contacts are setup correctly the history will display the name of the person disarming the system.
Door Forced Open Varies Indicates that a door has been held open longer than allowed. Could be propped open. Refer to account notes to see how the customer wants this signal handled.
Duress HUA Indicates a panic alarm.
Duress Keypad HUA Indicates a panic alarm coming from the keypad.

Section E

Name of Signal Type of Signal Comments
Emergency Alarm BHUA Indicates a panic alarm.
Emergency Alert BHUA Indicates a panic alarm.
Exit Error Burg Indicates that a person did not exit the premise in a timerly fashion tripping a burg alarm. Must be treated as any other burg alarm.
Exit Fail Burg Indicates that a person did not exit the premise in a timerly fashion tripping a burg alarm. Must be treated as any other burg alarm.
Exit Fault Burg Indicates that a person did not exit the premise in a timerly fashion tripping a burg alarm. Must be treated as any other burg alarm.
Exp Module Fail Trouble Indicates that an additional piece of equipment installed in the panel to expand the number of zones the panel can take is not working as expected.

Section F

Name of Signal Type of Signal Comments
Fail to Close Close Indicates that the alarm system has not been armed by the time given to us by the customer.
Fail to Communicate Trouble Indicates that the alarm system attempted to send a signal but was unable to.
Fail to Open Open Indicates a general fire alarm on the system. Be sure to check the zone description and notes to find out where the alarm is coming from.
Fire Fire Indicates a general fire alarm on the system. Be sure to check the zone description and notes to find out where the alarm is coming from.
Fire (alert) Fire Indicates a general fire alarm on the system. Be sure to check the zone description and notes to find out where the alarm is coming from.
Fire (Disp 1st) Fire Indicates a general fire alarm on the system. Be sure to check the zone description and notes to find out where the alarm is coming from. Dispatch before calling the premise.
Fire (Gas Detected) Fire Indicates that a gas detection sensor has been tripped. Be sure to check the zone description and notes to get further information on the alarm.
Fire (Heat) Fire Indicates that a heat detection sensor has been tripped. Be sure to check the zone description and notes to get further information on the alarm.
Fire (Radio) Fire Indicates that a general fire alarm is reporting from teh backup radio. Signals from the digital system should accompany the signal indicating the zone that was tripped.
Fire (Smoke) Fire Indicates that a smoke detector has been tripped. Be sure to check the zone description and notes to get further information on the alarm.
Fire (Verify) Fire Indicates a general fire alarm on the system. Be sure to check the zone description and notes to find out where the alarm is coming from. Call the premise before dispatching the FD.
Fire (Waterflow) Fire Indicates that a waterflow sensor has been tripped. Be sure to check teh zone description and notes to get further information on the alarm.
Fire alarm Trouble Trouble Indicates that a piece of the fire system is not working as expected.
Fire Alarm (Vrfy 1st) Fire Indicates a general fire alarm on the system. Be sure to check teh zone description and notes to find out where the alarm is coming from. Call the premise before dispatching the FD.
Fire Pump running Fire Indicates that a fire pump at the site is pumping water through the sprinkler system. Be sure to check the zone description and notes to get further info on the alarm.
Fire Pump (Vrfy 1st) Fire Indicates that a fire pump at the site is pumping water through the sprinkler system. Be sure to check the zone description and notes to get further info on the alarm. Call the premise before dispatching the FD.
Fire Pump (Disp 1st) Fire Indicates that a fire pump at the site is pumping water through the sprinkler system. Be sure to check the zone description and notes to get further info on the alarm. Call the premise before dispatching the FD.
Fire Supervisory Supervisory Indicates that a piece of the fire system is not working as expected.
Fire System Trouble Trouble Indicates that a piece of the fire system is not working as expected.
Fire Trouble Trouble Indicates that a piece of the fire system is not working as expected.
Foil Burg This is a device that is used on windows. It is a thin strip of lead that is mounted to the glass and triggers an alarm when broken.
Forced Arm Supervisory Indicates that the system was armed while a zone was faulted. This zone is now bypassed.
Freezer Temp Alert Supervisory Indicates that the monitored freezer on site is indicating a low temp or high temp (which risks spoilage).

Section G

Name of Signal Type of Signal Comments
Gas Alert (Vrfy 1st) Fire Indicates that a gas detection sensor has been tripped. Be sure to check the zone description and notes to get further information on the alarm. Call the premise before dispatching the FD.
Gas Alert (Disp 1st) Fire Indicates that a gas detection sensor has been tripped. Be sure to check the zone description and notes to get further information on the alarm. Dispatch the FD before calling the premise.
Gate Valve Trouble Indicates that someone at the site has shut off the water supply to the sprinkler system.
Glassbreak Burg This is a device which detects loud, sudden noises, changes in air pressure or both.

Section H

Name of Signal Type of Signal Comments
Halon (Disp 1st) Fire This is a sprinkler system that discharges a fire supressing gas as opposed to water. Dispatch the FD before calling the premise.
Halon (Vrfy 1st) Fire This is a sprinkler system that discharges a fire supressing gas as opposed to water. Call the premise before dispatching the FD.
High Temp Alert Supervisory Indicates that the temperature at the site has exceeded a predetermined threshold.
High Water Alert Supervisory Indicates that the temperature at the site has exceeded a predetermined threshold.
Hold-Up HUA Indicates that someone at the site has activates a panic alarm indicating that they are being held up.
Hold-Up (Disp 1st) HUA Indicates that someone at the site has activates a panic alarm indicating that they are being held up. Dispatch the PD first.

Section I

Name of Signal Type of Signal Comments
Interior Door Burg Indicates that a contact on a door located in the interior of the premise has faulted while the alarm is armed.

Section K

Name of Signal Type of Signal Comments
Keyswitch O/C Open/Close Indicates that the alarm system has been armed or disarmed using a keyswitch. To determine if the system was opened or closed, look fort he ‘O’ or ‘C’ in the zone number.

Section L

Name of Signal Type of Signal Comments
LG Radio Xmitr Fault Trouble Indicates that the transmitter for the radio backup system is not functioning as expected.
Loss of Supervisory Trouble Indicates that a zone sensor failed to respond when it was polled by the system.
Low Batt Trouble Indicates that the backup battery is low on power. When received during an A/C loss, this indicates that the battery has gone dead. It will recharge in 24-48 hours after the power is restored. If not received during an A/C loss, this indicates that the battery needs to be changed.
Low Battery Dialer Trouble Indicates that the backup battery is low on power. When received during an A/C loss, this indicates that the battery has gone dead. It will recharge in 24-48 hours after the power is restored. If not received during an A/C loss, this indicates that the battery needs to be changed.
Low Batt RF Xmitter Trouble Indicates that the barrery in a wireless sensor needs to be replaced.
Low Batt RF Trouble Indicates that the barrery in a wireless sensor needs to be replaced.
Low Temp Alarm Supervisory Indicates that the temperature at the site has gone below a predetermined threshold.
Low Water Level Supervisory Indicates that the water level at the site has gone below a predetermined threshold.
Low Water Pressure Supervisory Indicates that the water pressure at the site has gone below a predetermined threshold.

Section M

Name of Signal Type of Signal Comments
Medical Medical Indicates that someone at the site has pressed a button notifying the central station of need for medical assistance.
Medical (Verify) Medical Indicates that someone at the site has pressed a button notifying the central station of need for medical assistance. Call the premise before dispatching.
Medical (Disp 1st) Medical Indicates that someone at the site has pressed a button notifying the central station of need for medical assistance. Dispatch before calling the premise.
Missing/Armed Trouble Indicates that a zone sensor failed to respond when it was polled by the system when the system was armed.
Missing/Disarmed Trouble Indicates that a zone sensor failed to respond when it was polled by the system when the system was disarmed.
Motion Alarm Burg Indicates that a motion sensor has tripped the burglar alarm.

Section N

Name of signal Type of Signal Comments
No Test Rc’d (2’ndry) Trouble Indicates that a schedule test timer was not received from the backup system. New employees should be deferring these signals to their supervisor.
No Test Rc’d (Primary) Trouble Indicates that a schedule test timer was not received from the backup system. New employees should be deferring these signals to their supervisor.

Section O

Name of Signal Type of Signal Comments
Open Open Indicates that the alarm system has been disarmed.
Open (Schedule 1) Open Indicates that the alarm system has been disarmed. If the contacts are setup correctly the history will display the name of the person arming the system.
Open (Hipriority… By) Open Indicates that the alarm system has been disarmed. The sub must call in prior to performing this type of opening. Failure to do so results in this alarm being treated as a hold-up.
Overhead Door Burg Indicates that an overhead door contact has been faulted causing the alarm to activate. These would be on a door such as a garage or a delivery bay at a warehouse.

Section P

Name of Signal Type of Signal Comments
Panel Tamper Burg Indicates that someone has opened the panel.
Panic (Audible) HUA Indicates that someone has pressed a button causing an audible panic alarm.
Panic (Disp 1st) HUA Indicates that someone has pressed a button causing an audible panic alarm. Dispatch before calling the premise.
Panic Silent HUA Indicates that someone has pressed a button causing a silent panic alarm to activate.
Perimeter Door Burg Indicates that a contact on a door located on the exterior of the permise has faulted whilet he alarm is armed.
Phone Line down (Tamper) Burg Indicates a problem with the phone line that the alarm system uses to transmit signals to the central station.
Phone Line down (Trouble) Trouble Indicates a problem with the phone line that the alarm system uses to transmit signals to the central station.
Phone Line down (restore) Trouble Indicates that the phone line that the alarm system uses to transmit signals to the central station is no longer malfunctioning.
Photo Eye Burg Indicates that a device used to detect motion on the perimeter has been tripped activating the burg alarm.
PIV Trouble Indicates a problem with the post indicator valve and there is no water available for the sprinkler system.
Polling Loop Trouble Trouble Indicates the polling loop has an Open or Short condition.
Power Up Restore Indicates that the power to the panel has been restored.
Process Error Trouble Indicates a problem with one of the receivers in the central station. Notify a supervisor immediately.

Section R

Name of Signal Type of Signal Comments
Reset By User Restore Following an alarm, this indicates that a valid user code was input into the keypad.
Reset/Auto/Burg Restore Indicates the time-out feature of the alarm siren has been activated. This does not indicate a cancellation of the alarm via the sub inputting their code in the keypad.
Restoral Required Restore Indicates that one of the monitored zones has been activated and not reset. Check “ZS” to see which zones are requiring restores and then check the history to be sure they haven’t already been restored.
Restore Restore Indicates that a previously faulted zone has been returned to its normal state.
Restore (#1-6) n/a Indicates that the alarm had been partially cleared with auto-resume and now needs to be continued. Check the history to find out where the other operator left off.
Roof hatch Burg Indicates that a contact on a door located on the roof of the premise has faulted while the alarm is armed.

Section S

Name of Signal Type of Signal Comments
Screens Burg Indicates that a specifically wired window screen at the premise has been cut while the alarm is armed.
Sensor Tamper Burg Indicates that one of the alarm contacts is either being tampered with or removed while the alarm is armed. Be sure to check the zone page and notes to know which zone has been tampered with.
Sliding Door Burg Indicates that a contact on a sliding door is located on the exterior of the premis has faulted while the alarm is armed.
Sounder Relay Trouble Trouble A Siren/Bell (External Siren) or Sounder (Internal Piezoelectric Sounder) Relay Trouble is a fault condition. This fault indicates that you have an electrical problem with the security system’s audio output circuit. It is often found that water damage, condensation, corrosion, wiring damage, may be responsible for this condition.
Stress Sensors Burg Indicates that a contact placed under a rug has detected pressure or weight placed upon it.
Supervisory Supervisory Indicates a condition at the site that the customer wants to be notified or if it does not immediately restore.
Supervisory (Smoke) Supervisory The signal is used in systems with the “intelligent smoke detectors” and indicates that the smoke detector needs to be cleaned.
System Trouble Trouble Indicates a general trouble signal on the alarm system. Customer would have to setup service for further info.

Section T

Name of Signal Type of Signal Comments
Tamper Burg Indicates that the panel has been opened or one of the alarm contacts is either being tampered with or removed. Be sure to check the zone page and notes to see what has been tampered with.
Telco Cut (Pulsenet) Burg Indicates that the phone line may be cut. Attempt to up the STU to see if that restores the zone to normal condition.
Test Test Timer Indicates that the system sent its regularly scheduled test timer.
Timer Test Test Timer Indicates that the system sent its regularly scheduled test timer.
TRBL (Backup Dialer) Trouble Indicates that the backup dailer is not functioning as expected.
TRBL (Exp Mod Fail) Trouble Indicates that an additional piece of equipment installed in the panel to expand the number of zones the panel can take is not working as expected.
TRBL (Ground Fault) Trouble Indicates that the panel is no longer grounded electrically.
TRBL (Loss of Supv) Trouble Indicates that a zone sensor failed to respond when it was polled by the system.
TRBL (Main Dailer) Trouble Indicates that the primary dialer is not functioning as expected.
Trouble Trouble Indicates that there is a problem witht he way one of the alarm system components is functioning.

Section U

Name of Signal Type of Signal Comments
Undefined Signal Undefined Indicates that a zone which is not included on the zone page has gone into alarm. Refer this signal to your supervisor for translation.

Section W

Name of Signal Type of Signal Comments
Walk Test complete Supervisory Indicates that the user has entered a walk test mode in which they can walk through the premise faulting zones without sounding the siren. At the conclusion of this test they can review the information on the keypad to be sure each zone reported in.
Warning Time Expired Supervisory Indicates that one of the receivers on the central station has gone beyond the threshold of time without receiving a signal and needs to be checked to assure proper functioning. Refer this to your supervisor.
Water Detection Supervisory Indicates the presence of water in the protected area.
Waterflow (Vrfy 1st) Fire Indicates the presence of water in the protected area. Call the premise before dispatching.
Waterflow (Disp 1st) Fire Indicates the presence of water in the protected area. Dispatch before Calling the premise.
Window Burg Indicates that a contact on a window located on the premise has faulted while the alarm is armed.